"Was looking at jackets for at least 30mins+ and no one asked if I needed help. Limited sizes on jackets I was looking at and didn’t have color. Parts rep was eager to help hats off to him. "
"I have been looking for a pair of riding pants for a couple years now. But I'm short and fat so if I buy a pair of pants that fit my waist, the knee pads end up down by my ankles. I talked to Tad and he knew of a pair of jeans that had adjustable knee pad Velcro. They worked perfect! Thanks Tad!"
"The store is clean, staff is professional and good deals to be found. With so many on line shopping site, it’s nice to still have a walk-in retail store."
"It started negatively, as I had called the Cycle Gear at Rancho Cordova, asking them about a jacket and color I was looking for. They swore they had two different sizes and the color I wanted. After driving out to that location, all I got was blank stares and apparently, nobody had answered my call. I thought I had made the mistake and called the wrong store and drove another 30 minutes to the Sacramento store. Yup, they did not have the model of the jacket I was looking for and had not received a call. I was determined to buy a jacket, and after trying several on, I liked one: price, fit, features and all!
They have a financing system I wanted to try, as I need to build my credit and jacket. The cashier gave me a blank stare about how to do it, but within three minutes, I had someone helping me in the process.
As a backdrop to this, it was about 5 minutes to closing time, and I was that last annoying client.
After going thru the process, it turned out I could not use a certain card to pay for the jacket and needed to use a different account, the problem was, the other account had little to no funds, my phone was at 1% and by then, the store was closed! They gracefully allowed me to use their computer and I made the initial payment of the jacket. Turned out they needed my e-mail confirmed, and their computer would not let me log in, CHAOS, all my fault.
They allowed me to charge my phone to confirm my e-mail and I was able to walk out with the jacket!
What started off as a bad customer deception by the person who answered my call at the Rancho Cordova store, ended up as an amazing story of amazing customer service at the Sacramento store. "
"I've been to Cycle Gear in Sac twice now and each time everyone has been really helpful. I just got my first bike and was a little overwhelmed by needing lots of gear and not knowing where to begin. Each time I've been helped by various employees who were really nice and helpful. I was a bit apprehensive at first because I didn't really know much and half expected to be treated like an outsider, but my experience was the complete opposite of that. Everyone was really encouraging and approachable. Thanks!"
"I’m new to riding and came to cycle gear expecting just to pick some stuff out quickly and leave. The staff is awesome, they took their time to help me out the multiple times I’ve came in lately. Great place to shop and will continue to do so. "
"You are greeted when you walk in and usually asked it you need help finding something at least once but usually more as you walk across the store.
Staff is knowledgeable in their dept."
"Friendly helpful staff pleased with the work as they balanced my tire true without any weights"
"First time shopper and it was an awesome experience, everyone was very helpful! Will be shopping here for my motorcycle needs again!"
"I shop online a lot but the store is very competitive. They also give a Military Discount"
"The individual who helped me (I think his name was Glen?) was super helpful. Greatest guy ever. Made my trip really easy"
"Was looking for cruiser boots. Comfort and easy "on" and "off" was very important to me. Found just the right boots with zippers on each side. Doesn't get any easier. Went on a 250 mile ride two days later. Wore them all day and they were very comfortable! Extremely happy! Great price too."
"I called the store looking for a battery, was told that is in store @ $63.89,I drove 1 hr. to pick it up. After 3 employees looked for battery, not found.I ordered battery at store, was told that service department would fill acid and charge. Few days later I received a call, battery is in, this was aprox. 10:00am. I drove 1hr. after work, 4:00pm. arrive at store to find out service tech did not know about the battery. No acid, no charged battery,ruined my experience. "
"Get most my supplies from cycle gear, disappointing to see so little cruiser type items. Gloves,boots, jackets,chaps. I'll still get my tires and oil from tall though "
"I needed some dirt bike gear for an upcoming event and the staff helped me pick the right gear and stay in my budget."